Missed medical appointments cost personal injury firms $10,000 to $30,000 per case in lost settlement value. Insurance adjusters use treatment gaps to slash offers, arguing injuries weren’t severe or clients recovered. The solution isn’t hiring more staff to make reminder…
Personal injury paralegals are drowning. Between client calls, appointment reminders, medical record requests, provider follow-ups, and attorney demands, the workload has become unsustainable. Paralegal burnout in PI firms isn’t just a morale issue — it’s a case value issue. When…
Growing personal injury firms inevitably face the same staffing decision: client volume increases, your team struggles to keep up with follow-ups and reminders, and someone says “we need to hire another case manager.” But before you post that job listing,…
Client non-compliance in personal injury cases — when clients won’t follow treatment plans, miss appointments repeatedly, or refuse to cooperate with case requirements — directly reduces settlement value and creates liability risk for your firm. Non-compliant clients aren’t necessarily bad…
When a personal injury client stops going to physical therapy, you have a narrow window to prevent permanent case damage. The first 48-72 hours after a missed PT appointment are critical — waiting longer allows treatment gaps to widen and…
Personal injury clients ghost their attorneys because they’re overwhelmed, ashamed they missed something, or afraid they’re in trouble — not because they’re angry or want to abandon their case. When a client won’t answer phone calls or respond to texts,…
Insurance adjusters look for treatment gaps in personal injury cases because gaps give them leverage to reduce settlement offers by 20-40% or more. A gap in treatment — any period of 14+ days without medical appointments — allows adjusters to…
Personal injury clients miss medical appointments because they’re overwhelmed by pain, life chaos, transportation issues, and confusion about how treatment compliance affects their case value. These missed appointments create treatment gaps that insurance adjusters use to reduce settlements by $10,000…
