Content focused on helping personal-injury firms improve client follow-through, reduce missed appointments, prevent gaps in treatment, and protect case value. Practical strategies, client-behavior insights, and proven methods for keeping cases on track.
Client non-compliance in personal injury cases — when clients won’t follow treatment plans, miss appointments repeatedly, or refuse to cooperate with case requirements — directly reduces settlement value and creates liability risk for your firm. Non-compliant clients aren’t necessarily bad…
When a personal injury client stops going to physical therapy, you have a narrow window to prevent permanent case damage. The first 48-72 hours after a missed PT appointment are critical — waiting longer allows treatment gaps to widen and…
Personal injury clients ghost their attorneys because they’re overwhelmed, ashamed they missed something, or afraid they’re in trouble — not because they’re angry or want to abandon their case. When a client won’t answer phone calls or respond to texts,…
Insurance adjusters look for treatment gaps in personal injury cases because gaps give them leverage to reduce settlement offers by 20-40% or more. A gap in treatment — any period of 14+ days without medical appointments — allows adjusters to…
Personal injury clients miss medical appointments because they’re overwhelmed by pain, life chaos, transportation issues, and confusion about how treatment compliance affects their case value. These missed appointments create treatment gaps that insurance adjusters use to reduce settlements by $10,000…
